Our policies


Exchange or refund policy for a purchase made from one of our participating partners. We hope you are satisfied with your purchase of our pain relieving cream. Please note that when you purchase our product from one of our participating partners, it must be exchanged or refunded directly from that partner according to the store's return and refund policy.

* If for any reason the quality of your purchase or gift is not adequate, the item must be returned within 30 days of purchase with the original receipt to Maskinon head office.



This privacy policy sets out how Maskinon uses and protects the information you give us when using this site. Maskinon is committed to protecting your privacy. If we ask you to provide certain information to identify yourself when using this site, you can be confident that it will be used in accordance with this privacy statement. Maskinon can modify this policy at any time by updating this page. You should check this page from time to time to ensure that you agree to it. This policy is in effect from April 1, 2018.

We may collect the following information:
  • Last name
  • Email Address
  • Phone number
  • ZIP code
  • Date of Birth

What we do with the information we collect

We require this information in order to understand your needs and provide you with the best service, in particular for the following reasons:

✓ Maintenance of internal files

✓ Improvement of our products and services

✓ Periodic sending of promotional emails to the email address you provided for new products, special offers or any other information that we think may be of interest to you.

✓ Personalization of the site according to your interests.

✓ From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone.


We are committed to ensuring that your information is secure. In order to prevent unauthorized access and disclosure of your information, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.


Links to other sites

Our site may contain links to other sites of interest. However, once you have used these links to leave our site, please note that we have no control over those other sites. Therefore, we cannot be held responsible for the protection and privacy of any information you may provide while visiting such sites which are not governed by this privacy statement. You should exercise caution and read the privacy statement applicable to the sites in question.


Control of your personal information

You can change your mind at any time and request that your newsletter be closed by sending us an email at manon@maskinon.com. We will not sell, distribute, or rent your personal information to third parties unless we are required to do so by law. If you allow us, we may use your personal information to send you information of a promotional nature regarding Maskinon Pain Relief Cream only or in the future if a new product is developed by Maskinon. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the above address. We will correct any information deemed incorrect as soon as possible so that we can give you the best possible service.